Complaints

Complaints Procedure

We are committed to providing you with a high-quality service and we want to make sure that we maintain this at all times.  If you have any questions or concerns about your policy, please contact the agent who arranged cover for you.

If you have any questions or concerns about the handling of a claim, you should in the first instance contact the agent who arranged cover for you.

If you wish to make a complaint about our service, please contact our Retail Compliance Manager at:

PSC UK Insurance Brokers Ltd
75 King William Street
London
EC4N 7BE

Email: complaints@pscinsurance.co.uk 
Telephone: 020 7456 0548

Upon receipt of a complaint (or upon your specific request), we will provide you with a copy of our complaint handling procedures. We will endeavour to investigate and resolve your complaint promptly and fairly in accordance with our procedures.

If you are not satisfied with our response to your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (‘FOS’) but you must do so within 6 months of the date of our final response.  You can contact the FOS using the following details:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 123 9123 or 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

If you take any of the action above, it does not affect your statutory right to take legal action.